Refund & Cancellation Policy

1. Introduction

Welcome to LuckysCloud, available at https://www.luckyscloud.in.

These Terms & Conditions ("Terms") govern your access to and use of the LuckysCloud website, customer account, products, and services.

LuckysCloud provides services that may include:

• Custom website design and development.
• Custom web application development.
• Web hosting and server-related services.
• Domain name registration and renewal.
• Website maintenance and technical support.
• Related digital and technology services.

By accessing our website, creating an account, purchasing a service, or using our services, you agree to these Terms. If you do not agree, please do not use the applicable services.

2. Eligibility and Customer Accounts

• You must have the legal capacity required to enter into a binding agreement under applicable law to purchase our services.
• You agree to provide accurate, current, and complete registration and billing information and to keep it updated.
• You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account, except where applicable law provides otherwise.
• You must notify us promptly if you suspect unauthorized access to your account.
• If you use Google Sign-In, your access is also subject to the applicable authentication process. You remain responsible for maintaining the security of your Google account.

3. Services and Orders

• The features, specifications, prices, delivery timelines, resource limits, and other conditions of each service will be described on the relevant product page, quotation, invoice, order confirmation, or service agreement.
• An order is accepted when LuckysCloud confirms it or begins providing the service, as applicable.
• Custom development projects may require a separate proposal or agreement specifying the project scope, deliverables, milestones, payment schedule, revision limits, acceptance criteria, and support arrangements.
• Any change to an agreed project scope may affect the price and delivery date and may require written approval.

4. Payments, Taxes, and Invoices

• Prices will be displayed in the applicable currency, normally Indian Rupees (INR) for services offered to customers in India, unless otherwise stated.
• Customers must pay the charges specified in the relevant order, quotation, or invoice.
• Applicable taxes, including GST where required, may be charged in addition to the advertised price or included as specified in the quotation.
• Payment processing may be handled by third-party payment providers (e.g. Razorpay). Their applicable terms and policies may also apply.
• We may suspend or restrict a service for overdue payments after providing notice where appropriate and subject to applicable law and the relevant service agreement.

5. Website and Application Development

For custom development projects:

• The project scope will be based on the approved quotation or written agreement.
• Customers must provide required content, access credentials, approvals, and feedback in a timely manner.
• Delays in receiving required materials or approvals may affect delivery timelines.
• Additional features or material changes outside the agreed scope may incur additional charges.
• Customers must review delivered work and report material issues within the review period stated in the applicable agreement.
• Delivery, source-code handover, intellectual property rights, third-party licences, and ongoing maintenance will be governed by the applicable proposal or agreement.
• Unless otherwise agreed in writing, third-party software, libraries, fonts, APIs, stock assets, and other licensed components remain subject to their respective licence terms.
• Customers are responsible for ensuring that content and materials they supply may lawfully be used for their intended purpose.

6. Web Hosting Services

• Hosting services are provided according to the selected plan and its published resource limits, features, and usage policies.
• Customers must not use hosting services to distribute malware, conduct phishing, send unauthorized bulk messages, host unlawful content, attack other systems, or engage in activity that compromises the security or performance of our infrastructure.
• Customers are responsible for maintaining the security of their applications, website code, plugins, scripts, account credentials, and uploaded content, except for responsibilities expressly assumed by LuckysCloud in writing.
• We may investigate security incidents and take proportionate protective measures, including temporarily restricting affected services, where reasonably necessary to protect customers, infrastructure, or third parties.
• Hosting availability, maintenance windows, backups, restoration services, and service-level commitments will be governed by the applicable plan or separate service-level agreement. Unless expressly stated, a particular uptime percentage or recovery time is not guaranteed.
• Customers should maintain independent backups of important website files, databases, email, and other business data.

7. Domain Registration and Renewal

• Domain names are subject to the rules, availability, pricing, and policies of the relevant registrar, registry, and domain extension.
• Registering a domain does not guarantee permanent ownership. Domain registrations are generally time-limited registration rights that must be renewed according to the applicable rules.
• Customers are responsible for:
  • Providing accurate domain registration information.
  • Reviewing renewal dates and maintaining valid contact details.
  • Paying renewal charges before the applicable deadline.
  • Complying with registry policies and dispute-resolution procedures.
• Domain availability and registration are not guaranteed until the relevant registrar or registry confirms the transaction.
• Expired domains may enter grace, redemption, deletion, or other lifecycle stages, depending on the extension and registry rules. Additional fees may apply, and recovery may not always be possible.
• LuckysCloud is not responsible for registry or registrar decisions outside its control, but will provide reasonable assistance in accordance with the purchased service and applicable rules.

8. Website Maintenance and Technical Support

• Maintenance and support are included only to the extent specified in the selected package or written agreement.
• Depending on the plan, maintenance may include software updates, troubleshooting, backups, security checks, minor content changes, or technical assistance.
• New features, substantial redesigns, third-party integration changes, malware cleanup, data recovery, emergency work, and tasks outside the agreed scope may require separate charges.
• Support response times and service availability depend on the applicable plan or service-level agreement.

10. Intellectual Property

• LuckysCloud and its licensors retain rights to their pre-existing software, tools, frameworks, branding, documentation, and other materials.
• Ownership or licensing of custom-developed deliverables will be determined by the applicable project agreement and payment terms.
• Third-party software and open-source components remain subject to their own licences.
• Customers retain rights to materials they own and provide to LuckysCloud. Customers grant us the limited permissions reasonably necessary to host, process, modify, and use those materials to provide the contracted services.
• Neither party receives ownership of the other party's intellectual property merely by entering into these Terms.

11. Privacy and Data Protection

Our collection and handling of personal information are described in our Privacy Policy: https://www.luckyscloud.in/legal/privacy-policy.

By using our services, you acknowledge that you have been provided access to the Privacy Policy. Where LuckysCloud processes personal information on behalf of a customer through hosting or application services, the parties must comply with their respective obligations under applicable data-protection law and any relevant data-processing agreement.

12. Third-Party Services

• Our services may integrate with third-party providers, including domain registrars, payment gateways, authentication providers, cloud services, APIs, and software vendors.
• Your use of those third-party services may be subject to their separate terms, availability restrictions, charges, and privacy policies.
• We do not control third-party services and cannot guarantee their uninterrupted availability or continued operation. We will handle issues within our control in accordance with the applicable service agreement and law.

13. Suspension and Termination

• You may request cancellation of a service according to the cancellation procedure and notice requirements specified for that service.
• We may suspend or terminate services where reasonably necessary due to non-payment, serious security risks, unlawful activity, material contractual breaches, or a third-party provider's requirements.
• Where appropriate and legally permitted, we will provide notice and an opportunity to resolve the issue before suspension or termination.
• Termination does not remove payment obligations already incurred or any obligations that survive termination under the applicable agreement.
• Data retrieval, backups, migration assistance, and post-termination access will be handled according to the relevant service terms and applicable law.

14. Refunds and Cancellations

• Refund eligibility depends on the service purchased, the applicable quotation or plan, the work already performed, third-party costs, and applicable law.
• Custom development work, domain registrations, renewals, third-party licences, and services already delivered may be subject to different refund conditions.
• Any non-refundable charges must be disclosed clearly before purchase and must comply with applicable law.
• Where a refund is approved, we will communicate the amount and processing method. Processing times may depend on the payment provider.
• Nothing in this section excludes a refund, remedy, or consumer right that cannot legally be excluded. (See our full Refund Policy).

15. Disclaimers and Limitation of Liability

• We will provide services with the care and skill required by the applicable agreement and law.
• Except for commitments expressly made in writing or rights protected by law, we do not guarantee that every service will be uninterrupted, error-free, or compatible with every third-party system.
• To the extent permitted by applicable law, LuckysCloud will not be liable for indirect or consequential losses arising from circumstances outside our reasonable control.
• Nothing in these Terms excludes liability for fraud, wilful misconduct, gross negligence where exclusion is prohibited, or any other liability that cannot lawfully be limited.
• Any additional limitation of liability must be interpreted consistently with applicable Indian law and the specific service agreement.

16. Indemnity

To the extent permitted by law, customers may be responsible for losses, claims, or reasonable expenses arising from their unlawful use of services, infringement of third-party rights, or material breach of these Terms. This provision does not apply to the extent a claim results from LuckysCloud's own breach, negligence, misconduct, or other conduct for which liability cannot lawfully be excluded.

17. Changes to These Terms

We may update these Terms to reflect changes in our services, operations, or legal obligations. The revised Terms will be published on this page with an updated date. Where a change materially affects an existing customer agreement, we will provide notice or obtain agreement where required by law or contract. Changes will not retroactively remove rights that customers have already acquired under applicable law.

18. Governing Law and Disputes

These Terms are governed by the laws of India, subject to applicable mandatory consumer-protection and other legal requirements.

The parties will attempt to resolve disputes through good-faith communication. Where a dispute cannot be resolved informally, it may be referred to the competent courts or other dispute-resolution bodies having jurisdiction under applicable law. Nothing in this section restricts a consumer's right to approach a forum or authority that has jurisdiction under applicable law.